The Embroidery Warehouse will accept the return of goods for credit for any product that is returned unopened and in original resaleable condition within 14 days - except for food and beverage products, special order or custom made products, first aid, assembled furniture that was shipped flat packed and disposable PPE. These exempt items may not be returned.

Please note that returns will only be accepted if accompanied by a valid.Returns number. To obtain a RA number please contact customer services on 0800 784 824 or email office@embroiderywarehouse.co.nz

All returns must be in resaleable condition and unopened with no writing, labels or damage to the outer packaging.

A 15% restocking fee may apply for goods being returned.

Delivery charges will not be refunded and in some instances you may be charged for collection.  

We have a 14 day returns policy.  To be eligible for a return, all returns must be in re-saleable condition, un-worn and unopened with no writing, marks, labels or damage to the outer packaging.  You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@embroiderywarehouse.co.nz. Please note that returns will need to be sent to the following address:

The Embroidery Warehouse, 15 Mataura Road, Waihi, 3610 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@embroiderywarehouse.co.nz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on SALE ITEMS, CLEARANCE ITEMS or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@embroiderywarehouse.co.nz.